If you don’t find the answer to your question on this page,
please contact us for more information.

Q. Why is my heater still running after I have turned it off?
A. You will hear the heater’s fans running after you have turned
 the power off—this is to allow the heater to cool down, protecting
 the unit’s components from overheating. Please take
 care to not unplug the heater while it is
 in operation and running the cool-down cycle.

Q. Can I use the heater to heat multiple rooms at the same time?
A. The heating will depend upon your floor plan and room size.
 Ceiling fans will help move heat.
 Placing the heater in a central location will also help move heat between rooms.

Q. Will my heater work in damp or moist areas?
A. Using the heater in a damp or moist area such as a bathroom,
 pool area, or sauna room is not recommended.
 Although the heater is designed to work effectively with natural
 humidity, we suggest you keep the heater
 away from areas that accumulate moisture.

Q. Will my heater work in areas without insulation?
A. The heater will work in garages, basements and unfinished rooms.
 However, please bear in mind that the effectiveness of your heater depends
 on how well the area is sealed and insulated. As with any heater,
the better that an area is sealed and insulated, the better a
 heater will be able to operate efficiently and effectively.

Q. Why is my heater’s display showing only a line of dots?
A. The heater is in a screen saver mode. Your heater will activate
 the heat cycle automatically when the temperature of the room
 falls below the temperature you set.
 The heater will also come out of screen saver mode when any
 button is pressed on the Control Panel. Screen Saver
 mode does not affect normal operation.

Q. Can I use multiple heaters in an area?
A. Depending upon the size of the area, you may wish to use multiple heaters.
However, each heater must plug into an independent 15amp or greater circuit.

Q. How does the Comfort Furnace Infrared Heater save me money?
A. The patented quartz heating element design converts electricity
 into heat more efficiently than any other known electric heating method.
 Additionally, the heaters maximize the zoned-heating method.
 Zoned-heating allows you to heat the areas used most frequently,
 and saves energy by not heating less frequently used areas. This heating
 method provides the ability to save up to 50% on your heating bill
 compared to other heating methods such as central heating
 systems that use traditional heat pumps.