Shipping Methods and Policy

Most items are shipped 24-48 hours after your order is received when paid with credit card without complication. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed the next business day.

SmartLivingProducts.com offers USPS and UPS shipping methods. We have made it extremely easy to track your shipment during transit from UPS. When you place your order, you are given an order number. This will be followed up with an e-mail detailing your order. A shipping confirmation e-mail will be sent to you on the date your package is shipped. Regular UPS and USPS delivery hours are Monday-Friday, 8-5. We do not guarantee the arrival date of the packages. Because we are centrally located in the US, almost all locations are no more than 3 days away.

Cancellation and Combination Policy

Once you finalize your order, it is received and processed. Therefore, changes or cancellation may be difficult. You may e-mail sales@smartlivingproducts.com for cancellation; however we do not guarantee that your order will be changed or cancelled. If your order is shipped, you may refuse the package; however, you will be responsible for the shipping charges. A 20% restocking fee will be added.

Combining separate orders from the same customer with the same shipping address is sometimes possible if orders are received adjacent to one another. This works most often for orders received during the weekends and over night. If you have placed multiple orders in the same day, you may want to leave a comment in the last order to indicate a previous order. We cannot guarantee that combining orders will be done since UPS drivers pick up packages from our warehouse more than once a day.

Return for Credit Policy

We have a 30-day money back guarantee for most items. Shipping costs are NOT refundable. Any physically damaged or defaced items are not refundable. Items with missing original manufacturer packaging materials, manual, or other supporting materials will not be accepted for credit.

Procedure for Returning for Credit:
When returning items for credit send an email to sales@smartlivingproducts.com. After receiving your Return Authorization number, send the item(s) to SmartLivingProducts.com together with a copy of the original invoice, a copy of the Return Authorization confirmation, and ALL original packaging materials. The customer is responsible for the shipping costs of returning items to us for any reason. You may send an e-mail to sales@smartlivingproducts.com to alert the returns department and to check the status of your credit. You may choose store credit or refund for the credit. Please note: Regulations allow only credit to your credit card account if paid with a credit card. Credit and refunding are handled by our Credit Department, which may take 1-14 business days to confirm and complete after the goods are returned.

When returning your purchase, please ship it UPS only.  Do not use the U.S. Post Office.  If the item is damaged in return transit, we will notify you and you must file a claim with UPS.

Shipping Discrepancy Policy

Please inspect your shipment carefully upon arrival.

Customers must report any damage or shortages within 2 days from the date you accepted delivery. SmartLivingProducts.com is not responsible for any of these problems after 7 calendar days.

If a discrepancy is found, please e-mail us at sales@smartlivingproducts.com within 2 days after receipt.

Restocking Fees

We offer a 30-day money back guarantee for most items. The conditions include non-refundable items and restocking fee. Why restocking fee? We do not want to profit by selling low-quality items and pride ourselves on selecting products that are of high quality to offer to our customers. The majority of customers never return items. However, restocking fees become necessary to keep our costs and prices down. When items are returned in non-resalable conditions, we have to sell them as used and below cost. If not paid by those who returned them, the additional costs have to be "shared" by others, which we believe is not fair. We choose to keep our prices down by charging a restocking fee to non-defective, non-fault returns. We try to keep the restocking fee as low as possible and in line with the cost associated with the return.

Non-Refundable Items

The following items are not refundable even if returned within the time limits:

1. Shipping charges

2. Any items that are defaced or physically damaged by end-users. We reserve the right to check the conditions of the returned items before issuing a refund.

3. Any retail boxed items returned without the original retail box.

4. Any items returned after 30 days.

Items with 0% Restocking Fee

1. No restocking fee for items that are returned due to our shipping error or shipping damage. We reserve the right to confirm the error. The shipping error or damage must be reported within 7 days to sales@smartlivingproducts.com

Items with 25% Restocking Fee (Must be returned in 30 days)

1. A restocking fee is applicable whenever the return is due to "wrong item ordered," "Customer does not like the product," "Item no longer needed."

2. Any unused item that was shipped in the original retail box.

3. If for any reason you refuse shipment, you will be charged for shipping costs.

Sign Return Policy

If you return your merchandise, you must print and sign a copy of this policy and return it with your merchandise.
(If your printer is unavailable, sign a note stating you have read and agree with the return policy.)   I have read and agree to this policy.

Money & Payment Policy

SmartLivingProducts.com accepts only US currency. We offer several payment methods: Credit Cards Online, Credit Cards via Phone, Prepay with Checks and PayPal. We do not accept COD payment of any kind at this time.

Credit Cards Online: We accept Visa, MasterCard, Discover and American Express. We do NOT charge "surcharges" for credit card transactions.

Credit card payment is authorized online in real time. You will be informed immediately if your credit card is declined. If declined, you may check the accuracy of the credit card number and expiration date, or choose a different card to try. You must provide us with a working phone number in case of problems with the order.  The most common errors for declined credit cards are from incorrect address or missing CVS number (located on the back of the card).  If you should have any problems, just give us a call and we will be happy to manually process the order for you.

Credit Card via Phone: If you do not feel comfortable transmitting your credit card number and other information on the internet, we suggest you place your order online, choose "Credit Card via Phone" as the payment method, and then phone in to give us your credit card number over the phone.